Before a trip, just in case contact us and find out which roaming partners we have in countries that you are going to visit.
Once you arrive in the country covered by your plan, Yesim will automatically register in a local network and connect to the Internet in 1 or 2 minutes.
If you are experiencing a mobile data issue, please try the following troubleshooting steps:
- If you are in good cellular coverage, try restarting your device first.
- Go to the Yesim app and make sure the eSIM profile status is "Installed".
- Go to your device settings - Mobile Data/Cellular and make sure data roaming is enabled.
- Go to Device Settings - Mobile Data/Cellular - Secondary/Yesim - Make sure that Network Selection is automatic and turn on Airplane mode for a couple of times until phone get registered in a local network.
- Go to Device Settings - Mobile Data/Cellular - Secondary/Yesim - Turn off LTE mode and restart your device.
- Go to Device Settings - Mobile Data/Cellular - Secondary/Yesim - turn off LTE mode, switch to 3G only.
- If previous steps did not help, go to Device Settings - Mobile Data/Cellular - Secondary/Yesim - Network selection - Turn off automatic, wait a few seconds and the phone will show you the list of available operators. If you do not have a chance to contact us for roaming partners, please try to select operators in the list one by one, then turn airplane mode on/off.
Note: Do not remove the Yesim profile and do not scan the QR code again, as these actions may delete the predefined settings.
Does anything help? Please contact our team. When you send your message, be sure to include as many details as possible:
- Name of the country/region you are in
- Describe the troubleshooting steps you took
Feel free to upload screenshots of your device settings. It will help us identify the problem and find a solution quickly.
- Settings - Mobile data/Cellular - switch both calls and data services to Yesim - send us the screenshot
- On this page under Cellular plans - tap on Secondary/Yesim plan - send us the screenshot
- Then go to Cellular/Mobile data network - send us the screenshot
We hope you find our services easy to use and hassle free. But if you ever need any help, please don't hesitate to contact us. We are looking forward to hearing from you!